Translate this page in your preferred language:[google-translator]

Northern Virginia’s small businesses are being adversely affected by the Corona (COVID-19) pandemic but there are great national, regional, and local organizations that provide helpful information and financial assistance.

CBP will be updating this page regularly with new information or resources to help.

NEW!  SBA EIDL and Paycheck Protection Program
Borrower Forms

Resources 1

Human Resources & FAQs

Q: How do we communicate with customers, employees and partners during this crisis?

A: During a crisis, it is important to keep messages concise and brief as possible while still sharing important info. Here are four steps to effectively communicate during a crisis:

  1. Gather the Facts. Understand the situation, its components, results and future implications as much as possible.
  2. Tell the Truth.
  3. Plan Your Communications.
  4. Build Communication Skills.

When you communicate, make sure you convey the following:

  1. We’re Aware – share that you are aware of what is going on and are continuing to monitor the situation as you make decisions for your business.
  2. We Care – show that you are thinking about the greater good of your employees, partners, and customers through all your decisions.
  3. We’re Here – communicate how your business is still running and how individuals can continue to work with you whether they are employees, partners, or customers.

Everyone is receiving numerous communications through email, social media, etc. so make sure to only communicate when you truly have something new to share.

Q: When should I file a claim for unemployment compensation benefits?

A: You should file your claim on-line (**preferred method) at> after you have been out of work at least 1 full day. If you do not have access to a computer, you can file your claim through our Customer Contact Center by calling 866-832-2363 Monday through Friday 8:15am – 4:30pm.  Your claim will be effective Sunday of the week in which you submit your on-line application or file through our Customer Contact Center.

Q: What happens after I complete my unemployment insurance application?

A: Once your claim is processed by the VEC, you will receive three important documents. The Benefit Rights document explains eligibility requirements and what you need to do each week to claim your benefits. The Monetary Determination document shows how much money you may be eligible to receive. You will also receive a PIN. You need the PIN to claim weekly benefits and to make inquiries about your claim. 

Q: How much money will I qualify to receive?

A: Depending on your earnings, your benefit amount may range from a minimum of $60 per week for 12 weeks to a maximum of $378 a week for 26 weeks. (Refer to your Monetary Determination)

Q: How soon before I can expect a benefit payment?

A: Beginning with claims effective March 15, 2020, Governor Northam has directed that the one week waiting period and the requirement to conduct a weekly job search both be suspended for those receiving unemployment insurance benefits. If you are eligible for benefits, a payment should be processed shortly after you claim your first full week. You will need to refer to the Benefit Rights document for instructions on claiming weekly benefits.

“I started Becky’s Pet Care in 1998 and, thanks to CBP’s expert and caring staff, now have a strong business with over 160 employees.

Becky O’Neil, President, Becky’s Pet Care, Springfield, VA
Community Business Partnership of Springfield, VA